What aspects would you not expect to see in a Service Level report designed for the customer?

The correct answer to this question is A.

The average utilization level of the Service Desk. Service Level Reporting is an important aspect of management. This reporting helps management determine how effective service is being performed by the agents performing them. It does so by using customer hold times.

Average call time and the average length of time to resolve a personal issue. The overall purpose of the service level reporting is to ensure that the service level is being resolved at best possible level, and if not, it may indicate that more employees need to be bought in or that more improvement needs to be done to reduce the hold times.

In management, there will be reports that have to be done in order to make the company run their business efficiently. One of these reports is called the Service Level Reporting. This service level reporting is done to determine how the service in a company is being done efficiently and is up to the best level possible.

To run the service level report, you should do a few steps. First, you will need to choose reports and click okay or go. Then you need to select the output type. It can either be HTML or export where you choose it from your own files. Last, you need to choose the data range that you want to see. It can either be exact or before or after.