“The definition of process control is the activity of planning and regulating a process objective of achieving the best practice”. The real definition of process control is a control range set so that every batch of a product or service falls into an acceptable quality bracket; without it, the quality wouldn’t be the same from batch to batch. Let’s face it: humans can be wildly inconsistent from batch to batch of a service or product, and some wouldn’t catch a small mistake and others miss really big mistakes in quality control.
Having a process control is more about making sure that the same defects are found, and fewer of them slip through the quality control.
