What is the correct order of the first four activities in the 7 Step

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what is the correct order of the first four activities in the 7 step improvement process in information technology service management?this question is part of ITIL version3 foundation

John Smith · Accepted Answer

A) Define what you should measure, define what you can measure, gather data and process data

What is the correct order of the first four activities in the 7 Step Improvement Process in Information Technology service management?

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