What is busy hours in telecom? - ProProfs Discuss
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What is busy hours in telecom?

What is busy hours in telecom?

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Asked by Zakirullahkhan, Last updated: Nov 11, 2024

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Naheed Mir

Naheed Mir

I am passionate about learning and growing as a person. I love to travel and see different cultures and foods.

Naheed Mir
Naheed Mir, Owner & CEO, BA Economics

Answered Aug 06, 2020

The total number of calls to customers carried out by a call center during the busy hour of the B2B call center is called busy hours in telecom.

The total number of calls to customers carried out by a call center during the busy hour of the B2B
It is a continuous duration of 60 minutes, for which the average intensity of traffic is maximum.

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