Are there some good personal knowledge management tools?

Yes, you will find various knowledge base tools for internal or personal use. In my knowledge, these are some of the best ones:

• ProProfs Knowledge Base software

• Helpjuice

• Freshdesk

• Knowledgeowl

• Zendesk

I feel these are the best knowledge management tools in the market, as they have got some amazing customer reviews. I haven’t used them all, but from what I read online, I think these tools are perfect for building an internal or personal knowledge base.

I have personally used only one of these tools - ProProfs Knowledge Base, and I am impressed with its unique features, functionality, and how it integrates so well with ticketing tools.

Some of its key features include:

• MS Word-like Editor - Helps in writing and editing content, uploading images and videos, and customizing the content with beautiful fonts, and other formatting features.

• Workflows - People working on the knowledge base can set workflow status depending on which stage their article is. For instance, if an article is written and has reached the review stage, the status can be “Under Review”. If a writer is still working on it, the status can be changed to “In Progress”.

• Roles and Permissions - This feature is particularly for assigning specific roles to each individual and group. The roles can be - contributor, editor, administrator, and viewer. So, you, as a master administrator, can allot relevant roles to each person to maintain clarity and transparency in the process.

• Conditional Content - helps you set rules and conditions to hide or display content in your knowledge base.

• Reports - These give you a glimpse of how your knowledge base is performing, which articles are liked by readers, and which need improvement, which searches were successful and which weren’t, etc.

The tool has countless features and benefits. You can try all its premium features in its free trial version.

Good Luck :)