Businesses today need an online resource center to keep a record of their policies, processes, vision, mission and work dynamics to ensure appropriate training of the employees and improve customer support.
Creating an organization-wide knowledge platform or Wiki helps boost productivity and simplify communication. Employees can quickly locate and share information while saving time.
A good Knowledge Base software is the best solution to create a private Wiki from scratch at no extra cost. Pre-defined templates and an MS-word like editor make writing, editing and uploading the content a bliss.
Here are some of the significant advantages of using a Knowledge Base Software to create a private Wiki-
1. Group Creation & Role Designation
Even within an organization, not all the information is meant for every employee or department. With this tool, the users can be divided into groups to get access only to the specific information. They can be assigned roles such as administrator, viewer, editor, etc. Based on these roles, they can be given certain permissions, that will determine what they can and cannot do in the wiki.
2. Customization Options
Based on the content style requirement, companies can choose between basic or advanced formatting options. They can use the white labeling feature to add the brand’s name and its logo to the wiki. Also, with a wide array of font, theme, and color options, it becomes easy to pick the most suitable style for the wiki, that matches perfectly with the brand.
3. Knowledge on the Go
Private Wikis created using the Knowledge Base software is supported by all the operating systems, including Android and iOS. Employees can access the information 24/7 from any of the devices, including mobile phones, laptops or tablets.
4. Measure Employee Search Pattern
Integration with popular tools like Google Analytics helps gauge how many users are accessing the Wiki at a given time. Besides, there are insightful reports too that help in analyzing employees’ search patterns to measure performance.
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