What are the best tools to create an online FAQ section?

Among all the tools available on the market, the best tool to create an online FAQ is a knowledgebase.

A robust knowledge base software comes with all the features needed to create an all-informative FAQ page. A few features you must look for in a knowledge base when choosing a tool to create an online FAQ include:

• Table of Contents - to categorize FAQs individually & make it easy to navigate on the site

• Easy Drag & Drop - to easily create categories and organize FAQs efficiently

• Manage Multiple Sites On One Platform - to ease the process of managing more than one site’s FAQs

• Import Files, Docs, & More - to add on FAQs and have a backup of website FAQs for future reference

• Publish Sites as PDF - to gain credibility and make sharing FAQs easier among website visitors

• Insightful Reports - to improve the site’s content and analyze visitors

...and lots more!

What’s more is that with the right knowledge base software, you can easily create FAQs with the help of your entire team. To choose the best tool in the market, all you have to do is create a checklist that contains three things:

• User Interface

• Features

• Pricing

Once all three boxes check out, shortlist 3 tools that best fit your requirements. Always remember to take the free trial, if offered, to know whether your team will easily adapt to the software.

To get your search in full throttle, a few tools you can check out are:

• ProProfs Knowledge Base

• ServiceNow

• Zoho Desk

• Helprace

All the best!!! :)

There are many tools in the market that help you build online FAQs. But, they might have very different features, so you will have to research and pick the one that fits your requirements. To make your work easier, let me give you a brief of some of the major features that an online FAQ tool must-have.

• Text Editor - Well, the tool won’t be of any use if its document editor doesn’t function properly. The tool must have an editor that works like MS Word and comes with basic as well as advanced formatting options, to help you write, edit, and style content the way you want. It should also enable you to add multimedia to your content easily.

• Google-like search - The tool must offer a powerful search mechanism, similar to that of Google so that whenever readers search for anything in the search bar, they should get appropriate content suggestions.

• Toggle - This feature is best if you want your FAQ section to look clean and searchable. It allows you to expand or collapse a question. Readers can click on the question when they have to read the answer and click it back again to collapse it. Toggle content can be in any form - images, videos, text, or even tables.

• Works on multiple devices - The tool should help you create FAQs that work well on various devices such as laptops, tablets as well as mobile phones. This ensures that readers can read the content on any device as per their convenience.

• Customization options - Your FAQ section should reflect your brand image. For this, it’s essential that you customize it. An ideal FAQ tool offers a wide array of customization and branding options, wherein you can choose your favorite fonts, themes, colors, and designs that match with your brand.

You can find all these features and many more in ProProfs knowledge base. It’s user-friendly and helps you build impressive FAQs in a hassle-free way.

You can sign up for its 15-day trial version that comes completely free of cost, to know more about it in detail.

FAQs can be created using a Robust Knowledge Base Software. I have used quite a few tools that offer free as well as a paid subscription.
To name a few of the tools I have used -

1. Zoho Desk

2. Support Hero

3. TypeForm

4. HelpJuice

But our team has recently switched from the past 3 months on a powerhouse Knowledge Base Tool - ProProfs Knowledge Base

This Tool allows us to -

• Create a knowledge base in minutes
• Add tooltips, lightboxes & pop-ups
• Collaborate with teams
• Design Beautiful Help Sites
• Powerful Integrations
• Access Anytime & Anywhere
• Reduce Tickets by up to 80%
• Get Delightful Reports & Analytics
• Define Roles, Permissions & Security
• Add our Branding & Colors

Online FAQs have gained huge traction in recent times. It is loved both by the companies as well as the customers. Instead of contacting the support staff, customers can open the FAQ page on the website.

FAQs can be called the collection of valuable information in an organized manner. Here are certain benefits of the FAQ page:

• Addresses customers’ needs

• Boosts your SEO efforts

• Helps customers learn about the products and offerings

• Improves business authority

• Increases conversions and drives sales

Since online FAQs are so vital to enhance the customer experience, it is important to have a great tool that allows you to create an impeccable FAQ section.

In my opinion, ProProfs Knowledge Base software can be your best pick. It helps you create a comprehensive FAQ section for your clients.

Here are some of the key features of this tool -

• MS-Word like editor to write, edit and upload content.

• Ready to use free templates for easy content creation.

• Quick and easy import of words docs, PDFs and PPTs.

• Customization options to add your company’s logo, colors, and fonts.

• Powerful Google-like search mechanism.

• Provision to assign roles and permissions to users.

• Multilingual support to target widely spread customers.

• Multiple device compatibility to ensure easy accessibility on mobile phones, tablets, or laptops.

• Integration with popular tools such as Zendesk, Freshdesk, Google Analytics, etc.

• Reports to get an overview of the performance of your FAQ section.

If this product doesn’t meet your requirements, you can try Bitrix24, Atlassian Confluence or Tettra.

There are several tools that can give you delightful experience while creating an online FAQ section, so specifying one as the best doesn’t seem ethical here.

Do you have some recommendations from business friends? Want to choose the best out of them? Well, if your answer is affirmative, you should zero in on these features to make the right call:

1. WYSIWYG Editor

It is a highly important feature that you should look for. With the help of WYSIWYG editor, you can edit and write content in a seamless manner, as it functions like MS Word.

2. Multiple Authors

Developing a knowledge base isn’t easy, as you have to put together all pertinent information in one place. So, choose that tool which lets multiple authors work during the FAQ development process.

3. Callouts

When your business is in a growing state, both policies and data will expand from time to time. To keep readers updated about new information, the callout feature is vitally important as it lets you send timely notifications.

4. Vault

It would be a heartbreaking scenario if the developed knowledge base gets deleted by mistake. This is where ‘Vault’ comes to rescue as it lets you recover the lost data with ease.

In case the recommended tools have these features, check the pricing factor, and then choose accordingly. Otherwise, you can give a try to ‘ProProfs Knowledge Base,’ ‘ServiceNow,’ ‘Zoho Desk,’ or ‘Helprace.’ These will cause you no trouble with regards to pricing or features.

I hope my answer was good enough to address your concerns :)