What are some good ecommerce live chat softwares?

I’d suggest you try ProProfs Chat for your eCommerce website.

ECommerce live chat software is the perfect solution for both startups and established brand owners. And that’s because the service provider offers forever free plan and paid plans. In short, they’ve made sure that their customers get to kick-start the customer support process and build a strong business presence online.

Other than that, the different eCommerce live chat tools has different set of features to offer to its customers. These features are inclusive of the following.

• Chat Greetings

Send proactive message alerts to your website visitors to help them engage with your website faster. Plus, you can easily encourage them to chat with one of your operators.

Result: Your operators get to provide solutions to your visitors proactively and make sure that no query goes unanswered.

• Visitor Monitoring

Learn what’s on your visitor’s mind when browsing your website with this feature. You’ll get to know if they have a purchase intent or not and help your operators get a hint on when they need to intervene to provide awesome support experience to your visitors.

Result: With their browsing pattern, your operators can initiate a chat in strategic moments and provide instant support to visitors before they reach for support.

• Chat Routing

Route your visitors to the right department or operator to make sure that they get instant resolution for their troubles. You can route visitors automatically or manually to make sure that no operator reaches the burnout phase.

Result: Your visitors would be happy that they reached the right department who can resolve their queries faster. This way your eCommerce platform also gets to earn trust from such visitors.

• Announcements

Keep your customers updated on upcoming flash sales, discounts on products, latest product inventory updates, and what all do you plan to offer in the coming months with this awesome feature.

Result: Your operators get to identify upsell and cross-sell opportunities for the business that eventually helps you boost sales.

Other than these features, you can also get access to features like:

• Canned Messages

• Mobile App

• Chat History

• Reports and Analytics

• Chat Transcripts

• File Transfer & Sharing

• Multiple Languages

• Escalations & Transfer

• Call Back

• 50+ Integrations

• 100+ Live Chat Customization Options

You can also check out the various pricing packages the company has to offer to its customers.

I hope this helps you out!