Naming one tool as “the best” when it comes to issue tracking is hard. There are so many issue tracking tools available on the market, finalizing on one that offers all the features you need is again difficult.
But, a tool that offers all the following features can be termed as “the best.” One tool that does stand out of the crowd and is the best issue tracking tool among the rest is ProProfs Help Desk. It offers all the features needed for you to:
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Manage all customer emails as tickets on one dashboard
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Route tickets to the relevant team easily
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Collaborate with different departments on tickets using internal notes
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Track tickets from start to finish and ensure all issues are resolved in time
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Prioritize tickets and label customer emails as required
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Split tickets into sub tickets and resolve complex tickets efficiently
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Give instant response to customers and help them out as soon as possible
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Enable customers to answer their questions themselves
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Monitor overall and individual agent performance with powerful reporting
The features offered by ProProfs Help Desk include:
Along with these features, the issue tracking tool must be easy to use, have a navigable UI, and come at a reasonable price.
This may sound too good to be true, but it really isn’t! ProProfs Help Desk offers all these features are more! You can check out all the features in detail here.
