A
Open-ended. An open-ended question requires more than a simple yes or no response. Assumptive questions are used when you think you know how customers feel and what they will say. Interpretive questions help you to understand what the customers have said. An impersonal question would be unrelated to the customers preferences.
SOURCE: SE:111
SOURCE: Farese, L.S., Kimbrell, G., & Woloszyk, C.A. (2009). Marketing essentials (p. 287). Woodland Hills, CA: Glencoe/McGraw-Hill.