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What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

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Asked by Pal, Last updated: Dec 12, 2024

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Pal

Pal

Pal
Pal

Answered Apr 19, 2018

Enable field history tracking on the Case object.
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