A is the answer to this question. It should be remembered that Jenna has experienced repressed conflicts in the past. The fact that the conflicts are repressed means that she has not to have the chance to solve them yet. There is also a possibility that she has already forgotten some of it.
Repression is sometimes done by people in order to forget about the feelings of stress that are associated with the things that are experienced. She sometimes has to wash her hands until she is satisfied so that she can feel that her feelings and the situation that she is currently in are under her control. Learning more about repressed feelings will surely help.