What are the three types of metrics that an organization should collect to support Continual Service\nImprovement (CSI)?

It is important to know the three types of metrics in which an organization will need to collect the support CSI activities as well as other process activities. CSI stands for Continual Service Improvement. The process takes methods from quality control to learn from the past successes and failures from IT.
Technology metrics are often associated with components and application-based measures such as performance.

Process metrics are types of metrics that are captured in the form of critical success factors, KPI, and activity measures needed for service management processes. These types of metrics are measured on the end-to-end service performance. Quality, performance, value, and compliance are included in the process.

The third metric is the service metrics; these metrics are a measure of the end-to-end service performance.

The correct answer to this question is D, Technology, process, and service. CSI stands for Continual Service Improvement. This process takes methods from quality control to learn from the past successes and failures from IT. The purpose is to improve the processes and services that IT offers continuously.

There are three processes of CSI. The first is a review, which regularly reviews the services. Next is to evaluate the processes, which is also routinely done. Lastly, the initiatives that are put forth need to be defined and monitored. Defining helps specify the method and monitor involves ensuring they are working properly.

Continual Service Improvement is otherwise known as CSI. The main function of CSI is to look back at the processes and events that were done that were successful and those that were failure in order to learn from the past and make decisions regarding those events. There are four steps that could be seen in a flow chart. They rely upon each other to succeed.

These include the service review, process evaluation, Definition of CSI Initiatives and Monitoring of CSI Initiatives. The service review looks at the services being rendered every day to make sure everything is improving. There are three main parts to an organization that should be collected to support the Continual Service improvement and these things include technology, process and service.