F. Daniel, Content Optimization Executive, Diploma in Journalism, California
Answered Jul 23, 2020
Which is To deliver and manage IT Services at agreed levels to business users and customers. This is not the only purpose of the Service Operation. It can also be used to manage the applications that it is connected to.
Service Operation is important because it ensures that the delivery of the companies service is done correctly. Without Service Operation, it poses a risk that services are not delivered correctly. This can lead to the customer being unhappy, and the customer may complain to not only the company, but social media, family, or friends. In the long run, it could impact the company's sales, which is something the company will want to prevent.
The employees need to make sure that you will be able to provide the type of service that you need. There are different IT services that are available, but not all of these services can be provided properly to customers. As a company, what you have to do is to make sure that you will provide what they need.
If not, you can expect that they will tell all of the people that they know about it. It can be even harder for you to get more customers, especially if your past customers will say negative things about what they have gone through.
Customers will usually have the desired level of service that they can get from a company. If the company is unable to provide the type of service that people would like to get, they will probably look for a company that can give them what they need instead. Take note that there are different applications that can be connected and used to provide the services that people are looking for.
If the company is unable to provide that, this will become a problem in the long run. Do not wait for the time when the reputation of your company will become affected simply because you did not pay attention to using the needed services.
It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the delivery of the services will be done in an accurate and correct manner. If this does not work then the services will not be delivered correctly.
This will lead to the unhappiness of the customers who may complain about the type of services that they receive. Once the bad service spreads out to other customers’ family members and friends, this can become bad for the company. Customer satisfaction is usually one the top priorities of companies especially those who are still starting out.
Anika Nicole, Wordsmith, PG In Journalism, New York
Answered Sep 18, 2018
The purpose of Service Operation in ITIL is to deliver agreed levels of services to the users and customers.This option exactly describes the description of the purpose of the Service Operation.
Apart from the above-mentioned purpose, service operation also eyes on managing the applications, technology, and infrastructure that can directly support the delivery of the services. This is what service operation stands for.