Which areas of Service Management can benefit from automation?
A. Design and Modeling
B. Reporting
C. Pattern Recognition and Analysis
D. Detection and Monitoring

The correct answer to this question is All of the Above. The areas of Service Management that can benefit from automation are design and modeling, reporting, pattern recognition and analysis, and detection and monitoring. Automation has many benefits, especially when combining it with IT Service Management (ITSM).

A few of these benefits include faster process execution, a reduction in costly human errors, adaptability and scalability based on changing business and IT needs, a lower cost of operations, and the ability to adjust to the ever-shrinking pool of IT resources. Automation also frees up skilled personnel so they can do more advanced tasks.