Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers.
• Service operation is also responsible for ongoing management of the technology that is utilized to deliver and support services.
• Implementation of processes and services, responsive and operational validation, achieving service excellence.
• What is not an objective is the difficulty of measuring quality and test measuring productivity.
• Services are characterized as all activities associated with operational services regardless of whether they are performed by a service provider, third party supplier, or by users and customers.
• It’s significance lies in bringing together the many different elements of a service, including operational services, such as the operational elements, marketing emphasis, and customer requirements to produce a meaningful service definition in detail to provide service specification.