What is a complaining customer?

As a customer care representative, you will often come across a number of customers. Many will come with a complain. They need you to fix the problem they encountered. Some may not even have authentic problems at all. However, you need to remember that a complaining customer is always the customer. This is because these customers do not stop being a customer whether they are right or wrong.

They should be given the due respect and care which they deserve. You need to attend to the complaint and try to fix the problem the best in your capabilities or follow the protocol for the particular problem.