Best ITIL V3 Questions and Answers (Q&A) - ProProfs Discuss

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H. Jones, Web Content Writer
Answered: Jan 03, 2019

A warranty of service means that a customer will be assured of certain levels of availability, capacity, continuity, and security. However, a warranty in general just means that something is...Read More

2 Answers

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How would you describe the purpose of Event Management?Â

Wyatt Williams
Answered: Dec 20, 2024

A) The ability to detect Events, make sense of them and determine the appropriate control action

1 Answer

823 views

How would you describe the term 'Workaround'?

John Smith
Answered: Dec 20, 2024

A) A technician uses a pre-defined technique to restore service, as this Incident has been seen before

1 Answer

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ITIL V3 Questions and Answers (Q&A)

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